Welcome to the Customer First! information resource

Customer First! is a programme designed to include every single colleague at HomeForm in the group's committment to improve customer service and to ensure our customers expectations are met.

One of the first objectives is to deliver the basic levels of service consistently at every stage of the Customer Journey.

To help acheive this we have provided this information resource which includes an online learning course in Effective Customer Service.



We hope you find this resource useful. All colleagues can contact their Customer First! representatives via email with ideas for how to improve customer service.